Client: Parties who purchase services from DigitaleGrow
Pricing Model:
Project-based services: Services priced and delivered based on specific projects with defined scopes, objectives, and deliverables agreed upon between DigitaleGrow and the Client. Examples include Website Design, Presentation Design, Graphic Design, and Branding.
Refund Policy for Project-based service:
For any project-based service or fixed-rate project, DigitaleGrow requires a partial upfront payment from the Client. The upfront payment will be 20% of the agreed project cost.
Initial Drafts: After receiving the upfront payment, DigitaleGrow will provide a maximum of 2 initial drafts for the project.
Approval and Progress Payments: If the Client approves the initial draft(s) and wishes to proceed, the Client must pay an additional 60% of the agreed amount.
Final Payment: The remaining 20% amountmust be paid upon project completion but before delivering the final files and assets to the Client.
Refund Conditions:
Full Refund: If the Client declines all initial drafts provided by DigitaleGrow, a full refund of the upfront payment (20% of project cost) will be issued.
No Refund: If the Client requests changes to the initial drafts and DigitaleGrow makes those changes, no refund will be provided.
Project Details and Assets: The client is responsible for providing all necessary project details and related assets within 30 days of making the upfront payment (20% of the total project cost). If the client fails to do so, the upfront payment will be considered non-refundable. However, if the client informs DigitaleGrow of a delay due to any emergency, an additional 90 days (maximum) may be granted. If the project details and assets are still not provided within this extended period, a new payment arrangement will be required to proceed with the project.
This policy ensures clarity and fairness for both DigitaleGrow and its Clients, ensuring that final payment is made upon project completion and before the delivery of final project files and assets.
